FREQUENTLY ASKED QUESTIONS
We are here to help and strive to respond within 24 hours.
Plus, you can find most of the answers to your questions right here on this page.
1. What is a major centre?
What is a regional area?
40km plus, outside of the areas as listed above, will be charged as Regional Areas.(Smaller cities and towns, slightly longer transit times, slightly higher charges, many of these areas will be delivered through Globeflight’s vehicles and our own regional delivery company, RWS)
What cannot be sent?
Are my goods automatically insured?
What is PP Online?
What is the process to order stationary?
For international shipments, even one a year, do I need a license?
How do I register as an importer/exporter?
From the first export or import, your company is required to register with SARS. Application forms are found at: http://www.sars.gov.za/ClientSegments/Customs-Excise/Processing/Pre-assessment/Registration/Pages/default.aspx
Ensure your Export/Import Code is on your waybill for all international shipments.
What is a surcharge?
What is volumetric mass vs actual mass?
What BEE Level does Globeflight have?
Is Globeflight ISO 9002 compliant?
Does Globeflight have an API for ecommerce transactions?
What do the different services mean in terms of delivery times?
Please refer to our services tab
How do I open an account with Globeflight?
Please refer to our credit application tab.
How do I track my packages?
What packaging does Globeflight offer?
How will I know if I have packaged my goods correctly?
What is the fuel/transport surcharge?
Is there after-hours contact/support?
Yes, please refer to branch contact list.